Customers located in North, South, or Central America should select Vigil America, Inc. (USA).

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Customers in all other regions should select AAD nv/sa Belgium.

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Please note that a maximum of 10 units may be included on a single RMA form. If you need to return more than 10 units, an additional RMA form will need to be completed for the remaining units.

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For additional Return Merchandise Authorization (RMA) instructions and shipping information:

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Customers shipping from outside the EU to our AAD nv/sa Belgium location, as well as customers located in the UK and Australia, are requested to carefully review the Return Merchandise Authorization (RMA) Instructions prior to shipment.

The Return Merchandise Authorization Form is designed to provide a consistent and optimal user experience across modern browsers. However, some users have reported issues when using Safari. For the best performance and full functionality, we strongly recommend accessing the Return Merchandise Authorization Form via Google Chrome or Microsoft Edge.