The Vigil® cutter and electronic components are designed to have a life expectancy of 20 years from the Date Of Manufacture (DOM).

Similar to modern cars, where maintenance is typically not required for electronic components unless indicated by a red flashing signal on the dashboard, the Vigil® aims to provide a similar user experience. When you turn on the Vigil® unit, it automatically runs internal diagnostics on all its components. If any parameters are found to be outside the specified range or if the unit detects any anomalies, it will display a clear error message on the LCD screen and will not switch on. In such cases, the system requires a factory check-up to diagnose and rectify the issue. This ensures that the Vigil® unit operates optimally and provides accurate functionality by alerting users to potential problems or errors. Vigil AADs with a date of manufacture prior to 1st October 2018 have a practical battery life of 10 years +/- maximum of 3 months from the date of manufacture. And must be replaced (mandatory) after 10 years +/- maximum of 3 months from the date of manufacture. Vigil units with a date of manufacture prior to 1st October 2018, that have had a new battery installed after 1st October 2018, have an effective battery life of 12 years.* Vigil AAD with a date of manufacture after 1st October 2018 has an effective battery life of 12 years. The battery in new Vigil units must be replaced (mandatory) between 8 and at least 12 years after the date of manufacture.

We recommend turning off your Vigil before departing the dropzone or concluding your day of jumping, even though the device automatically powers off after 14 hours. Most skydivers finish their jumps well before that and either leave the dropzone or secure their gear in their vehicle. To prevent unexpected activation due to air pressure changes during transportation in an enclosed space like a car trunk or boot, it's crucial to Turn Off Your Vigil. Keep in mind that the device relies on air pressure readings to operate, and it cannot distinguish between you in freefall or if your gear is in the vehicle.

Since the release of the Vigil 2 and Vigil 2+, we have continued to offer customers the opportunity to exchange your Vigil I units for a brand-new Vigil 2+ Cuatro at a discounted rate, and this rate is determined by the remaining lifespan of your Vigil I. This exchange program has proven incredibly beneficial for our customers, allowing them to seamlessly transition to the advanced Vigil 2+ Cuatro, which offers numerous advantages over the older Vigil I. It's your chance to enjoy the latest innovations and enhanced features for an even safer and more rewarding skydiving experience. - Four modes in one - Pro, Student, Tandem, and Xtreme - Vigil 2+ Cuatro is waterproof - No scheduled maintenance - 20-year life expectancy - Field replaceable cutter and controller - Competitive purchase price and low total cost ownership - Memory features include jump numbers, freefall time, number of saves, atmospheric pressure, and temperature - Black box function which retains the last 16 minutes of freefall Here are the exchange prices: DOM 2004 at €950 (US$1070*) DOM 2005 at €900 (US$1010*) DOM 2006 at €850 (US$950*) DOM 2007 at €800 (US$890*) * Please note that the US dollar price is subject to quarterly adjustments. Take advantage of this opportunity to upgrade your equipment. To exchange your Vigil I, you’ll need to follow a few easy steps. 1. Access our Return Merchandise Authorization Forms (RMA) by clicking here. 2. Complete the RMA form in full before sending your Vigil I to us for the exchange. 3. Select Vigil I Exchange from the Reason for Return dropdown. 4. After successfully submitting the form, you'll receive an email containing your RMA Form in PDF format as an attachment. 5. Please take a moment to print out this PDF and include it along with your Vigil AAD when you send it to us. 6. Once we receive your Vigil I, we will contact you to arrange the next steps. In case you do not receive the email containing your RMA Form, do not hesitate to reach out to our support team for assistance. To ensure the secure and traceable shipment of your unit, we strongly recommend utilizing a trusted courier service such as FedEx, UPS, or DHL. This choice not only guarantees traceability but also ensures that you will receive timely delivery notifications for added peace of mind. Europe & Rest of the World AAD nv/sa - Advanced Aerospace Designs 220 Luikersteenweg, 3700, Tongeren, Belgium United States, Canada, Central & South America Vigil America, Inc 1400 Flightline Blvd suite "C" Deland, FL 32724 - USA Australian Customers We are pleased to announce our collaboration with Downward Trend, led by Brett Newman, to enhance the efficiency of shipping Vigils for servicing from Australia to our facility in Belgium. Should you prefer to bypass the complexities of handling export paperwork and expedite the shipping time, Downward Trend can offer assistance in this regard. After completing the RMA Form, you can opt to ship your unit to them for further handling. Downward Trend 3 Storie Street, Clontarf, QLD, 4019 Phone: 0400 011 331 Email: brett@downwardtrend.com.au

Getting your Vigil AAD serviced is a breeze, and it only involves a few easy steps. Here's how to proceed: 1. Access our Return Merchandise Authorization Forms (RMA) by clicking here 2. Complete the RMA form in full before sending your Vigil AAD unit to us for service. 3. After successfully submitting the form, you'll receive an email containing your RMA Form in PDF format as an attachment. 4. Please take a moment to print out this PDF and include it along with your Vigil AAD when you send it to us. For further instructions and RMA FAQs click here

As skydivers ourselves, we understand the concerns of using AADs during high-speed landings, but first, we would like to explain the working principles and functionality of the Vigil 2+ Cuatro and Vigil Multimode. The Vigil 2 Multimode / Vigil 2+ Cuatro, when set in “PRO” mode, will activate when it measures* 1100 ft (335 meters) (average altitude** between 840 ft and 1100 ft, depending on body position) and below, until 150 ft (46 meters), if the freefall speed is equal to or greater than to 115 ft/sec. (78 mph or 35 meters/sec). The Vigil® Cuatro activates in “XTREME” Mode when it measures* 1100 ft (335 meters) (average altitude** between 840 ft and 1100 ft, depending on body position) and below, until 300 ft (91 meters), if the freefall speed is equal or greater than 141 ft/sec (96 mph or 43 meters/sec). When a skydiver enters the activation zone at terminal velocity (about 120 mph), this would not make a difference, and both units will activate at the same time. However, when a malfunction occurs, and the skydiver needs to cut away his main, it will take longer to reach the activation speed of a Vigil in the “XTREME” setting than for a Vigil in “PRO” settings, especially when cutting away from a “spinning malfunction”!! This is also the primary reason why VIGIL AAD has chosen an activation speed of 43 meters/sec, and not 46 meters/sec as this may even cause longer delays. By doing so, we do not wish to discourage you from using the Vigil in the “XTREME” setting, we just want you to be aware of the required and increased activation speed on a Vigil “XTREME”. We hope we were able to provide you with some more in-depth information and help you with the choice of your Vigil setting.

Vigil 2+ and Vigil Cuatro are waterproof! The Vigil® Cuatro has been designed to be dust tight and resist water immersion of up to 1.8 meters (6 ft) depth for a maximum of 24 HOURS (IP 68). After such immersion or contact with water, always switch off the Vigil® Cuatro. The Vigil® Cuatro’s built-in stainless steel filters do not need to be replaced. The 3 filters should be dried with a water-absorbent cloth, household paper product, or a cotton swab. Leave the device for 12 hours in an environment with an ambient temperature of +18°C (+65°F) before reinstalling it in a rig. If the Vigil® Cuatro has been in contact with salt water, switch off the Vigil® Cuatro, before rinsing it with clear water. And following the dying steps mentioned above. IT IS MANDATORY TO SEND THE VIGIL® Cuatro BACK TO THE FACTORY FOR AN INSPECTION OF THE UNIT BEFORE THE NEXT JUMP IN THE FOLLOWING CASES: - IF THE Vigil® Cuatro HAS BEEN IMMERSED IN SALT OR CLEAR WATER DEEPER THAN 1,8 METER (6 ft). - IF THE Vigil® Cuatro HAS BEEN IMMERSED FOR MORE THAN 24 HOURS IN WATER. Vigil 2 - Water Resistant! The Vigil 2 has been designed to resist a water immersion of 0.5 meters for a maximum of 30 minutes (IP 67). To avoid potential problems with the electronics in Vigil 2 Multimode (Civilian model) If a Vigil 2 Multimode (Civilian model) has been in contact with, or immersed in fresh or salt water. It is mandatory to return the unit to A.A.D. nv/sa or Vigil America for inspection before using it for the next jump.. To obtain instructions on how to return the unit, you can contact A.A.D. nv/sa or Vigil America, Inc. They will provide you with the necessary guidance and information regarding the return process.

The Vigil® is supplied with a two (2) year full warranty as long as none of the Q.C Hologram seals have been damaged or removed. IMPORTANT NOTE: THERE IS A QUALITY CONTROL NUMBER HOLOGRAM (4 Alpha Numeric Digits) ON EACH OF THE UNITS OF A VIGIL® Cuatro (Pyrotechnic Cutter, Pulses Plus Element, Control Unit, and Main Box). REMOVAL OF ANY Q.C. HOLOGRAM STICKER, OR THE BLUE SEALING PAINT, (EXCEPT BY THE MANUFACTURER) VOIDS THE WARRANTY.

The Vigil Cutter and LCD Controller can be replaced in the field. Your local rigger or qualified reserve parachute packer can replace the cutter in about 5 minutes. The procedure to follow is explained in paragraph 7 of the Vigil® User’s Manual. For the Vigil Battery replacement, the Vigil® will need to be sent to Vigil. You will need to complete the Return Merchandise Authorization Form (RMA) prior to sending your unit in for service. https://www.vigil.aero/vigil-users Due to new IATA restrictions regarding the transportation/shipping of metal lithium batteries, we are no longer able to ship replacement batteries for the Vigil AAD, consequently forcing us to change the battery replacement procedures accordingly. Effectively immediately, the battery is no longer field replaceable and must be returned to either AAD or Vigil America when a battery replacement is necessary. Please see the new information here PRODUCT ADV 01-2017 * Lithium batteries are regulated as a hazardous material under the U.S. Department of Transportation's (DOT) Hazardous Materials Regulations (HMR; 49 C.F.R., Parts 171-180). The HMR apply to any material DOT determines can pose an unreasonable risk to health, safety, and property when transported in commerce. - Source ** Lithium metal and lithium-ion cells and batteries installed in the equipment they are intended to operate (UN3091 and UN3481) are mailable. Lithium metal and lithium-ion cells and batteries not packed in equipment (i.e., batteries packed with equipment or batteries sent separately from equipment) are prohibited. - Source

The Vigil® unit does not to be sent back to the manufacturer for a cutter replacement (as stated above). In the case of a Life Save, a free replacement cutter will be provided under the following conditions and approval by AAD: 1. In the case of a Life Save, a free replacement cutter will be provided under the following conditions and approval by AAD. 2. Submit a complete life-saving report - If you did not submit the activation information in the RMA form, you must submit a complete life-saving report on our website: https://www.vigil.aero/submit-life-saving-report 3. Submit a downloaded graph of the jump - if you are unable to have the graph of the jump downloaded, you can send your unit to AAD or Vigil America.

Most of the answers can be found in the Vigil® Quatro User Manual which you can access here: Or you contact us directly: AAD nv/sa – Advanced Aerospace Designs 220 Luikersteenweg, 3700, Tongeren, Belgium Phone: +32 12 210 250 info@vigil.aero Vigil America, Inc 1400 Flightline Blvd suite “C” Deland, FL 32724 – USA Phone: +(1) 386-736-8464 info@vigilamerica.com

This simple task can be performed by your local rigger as per the Owner's Manual of the harness container system the Vigil® will be installed in.