Return Merchandise Authorization

For instructions on the RMA process click here

 

RMA Address

 
AAD nv/sa (Belgium)
Luikersteenweg 220, 3700 Tongeren
All customers NOT located in North, South, or Central America, please choose AAD nv/sa
 
Vigil America, Inc (USA)
1400 Flightline Blvd, Suite C - Deland, FL 32724
Customers located in North, South, or Central America, please choose Vigil America, Inc
 
 
 

Invoice Address

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Device Info

 
SN
Reason
Upgrade
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Customer Shipping Address

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Firmware upgrade is by default Vigil Cuatro (4 modes: Pro, Student, Tandem and Xtreme)
If you specifically prefere original Vigil Multimode (3 modes: Pro, Student and Tandem),
select "Multi" next to the RMA reason. (Upgrade Cuatro only possible for SN's > #11800)

 
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Information:

General:
  • Price will be determined after analyses and are exclusive tax and shipping costs.
Battery Replace + Upgrade Firmware:
  • Net. price of €95 (US$120) is exclusive shipping and tax.
  • Vigil batteries are under warranty until 5 years or 2000 jumps (whichever comes first).
  • SN's > 11800 will receive a firmware upgrade to Cuatro (4 modes: Pro, Student, Tandem and Xtreme)
  • SN's < 11800 will receive a firmware upgrade to Multimode (3 modes: Pro, Student and Tandem)
  • Upgrades, are only available for Vigil II and Vigil 2+ units.
  • For Vigil I see option "Vigil I Exchange".
Upgrade Firmware, No Battery:
  • Upgrade to Cuatro: net price €70 (US$95) exclusive shipping and tax (new controller required and included)
  • Upgrade to latest firmware Multimode: free of charge, exclusive shipping
  • SN's > 11800 will receive a firmware upgrade to Cuatro (4 modes: Pro, Student, Tandem and Xtreme)
  • SN's < 11800 will receive a firmware upgrade to Multimode (3 modes: Pro, Student and Tandem)
  • Upgrades, are only available for Vigil II and Vigil 2+ units.
  • For Vigil I see option "Vigil I Exchange".
Vigil I Exchange:
  • If you have a Vigil I, we can still exchange your unit for a new Vigil Cuatro for a special price (ex tax and shipping).
  • The exchange prices from 8 January 2021 will be in function of the original DOM of the unit:
    • DOM 2004 at 800 EUR (985 USD*)
    • DOM 2005 at 750 EUR (925 USD*)
    • DOM 2006 at 700 EUR (865 USD*)
    • DOM 2007 at 650 EUR (805 USD*)
      • * US dollar price is subject to quarterly adjustments.
Activation:
  • Price will be determined after analyses and are exclusive tax and shipping costs.